Question 1

How do law firms organize files?

Accepted Answer

Organizing files electronically will declutter your practice and save time flipping through manilla folders and stacks of paper. Law firms should organize electronic files just like paper files but should take advantage of the increased ability to segment documents with subfolders. Using software to organize files further enhances the process by allowing you to easily store emails and other extraneous documents associated with the matter and upload documents through a scanner or your phone.

Question 2

How do I automate my law firm?

Accepted Answer

Law firms can be automated using technology and software. The first step of law firm automation is identifying areas of your law practice that are time-consuming, complex, and repetitive. Using technology can provide real benefits to your firm, helping to improve productivity and efficiency, and reduce errors.

Question 3

How do I serve my legal clients?

Accepted Answer

The first part of better serving your legal clients starts with understanding how your clients found you in the first place. From there, you can make changes to streamline the process and make it easier for your current and future clients to communicate with you. Important interactions with your firm that your clients will face include completing intake forms, viewing and interacting with documents, scheduling appointments, making payments, and simply asking questions. These contact points can be improved to better serve your clients by making them paperless, online, and automated.

Question 4

How do I make my firm digital?

Accepted Answer

There are many benefits to digitizing your law firm that will ultimately lower your firm’s business cost and improve client relations. Making your firm digital is as simple as identifying the areas of your law practice that can be digitized, and then finding the right legal practice management software that fits your firm’s needs. Areas of a firm that can easily go digital include being able to work from anywhere, having an automated legal forms library, using secure document management, having legal time tracking and billing, and managing your clients. Switching to software to manage your clients is an easy place to start as doing so will save your firm time associated with filling intake forms and scheduling appointments and save costs due to manual errors in data entry. Cloud software provides these benefits and more. After choosing the best legal software, you can begin moving files and in-house processes to the cloud.

Question 5

How do I get more legal clients?

Accepted Answer

Finding new legal clients starts with clearly communicating with potential clients how you and your firm can solve their problems. Additionally, it is important that your current clients know that you will always be available, can answer their questions, and help them with their legal issues. Streamlining this communication process can be done with technology and will result in better-informed clients and valuable time saved for your firm. Client management tools should include document collaboration, appointment scheduling, and simple online payments. Your legal software should enable your firm to get more legal clients and make the communication process easy.

Question 6

How do I start my own law firm?

Accepted Answer

Starting and running a successful law firm takes more than just knowing how to practice law. It also requires the skills to run a business. Running a law firm includes managing all aspects of the firm, from managing staff and clients to managing property and expenses. That is why choosing the right legal software will save a firm time and money by streamlining all aspects of the business. Please read our “10-Step Guide to Starting an Online Law Firm” and see how cloud legal software can get your firm started on the right foot.

Question 7

How much extra money will the firm make?

Accepted Answer

LEAP firms typically capture at least an extra 10th of an hour per day per fee earner with our built-in time tracking capabilities. For example, if an attorney's hourly billable rate is $350 per hour, that's $35 extra per day per attorney. $35 per day x 22 working days per month=$770 extra per month per attorney or $9,240 in additional revenue per year per attorney.

Question 8

What is LEAP?

Accepted Answer

LEAP legal practice management solution is a world-class platform for law firms. LEAP is committed to creating innovative legal software solutions to improve efficiency, productivity, profitability, and client services for law firms. LEAP is powered by Amazon Web Services (AWS) to provide solutions for legal case management, document automation, legal accounting, and billing in one system for one price.

Question 9

How much does LEAP cost?

Accepted Answer

The LEAP pricing model is structured for an all-in-one solution that eliminates the need for extra system expenses and overhead costs. LEAP is a world-class legal practice management solution providing the latest innovations for case management, document automation, legal accounting, and legal billing. LEAP provides all these features plus many more, in one system for one monthly price. We see a proven 30% return on investment for firms within their first year of using LEAP. Contact a legal practice management specialist today to find out how LEAP can help your law firm reduce overhead costs and make more money.

Question 10

LEAP is too expensive. The cost isn't in our budget.

Accepted Answer

The face value of LEAP can seem expensive. However, our solution is designed to help you save time, reduce overhead, and make more money. How much are you paying for your current systems? LEAP is designed to replace multiple, disconnected software with a single, centralized, and integrated management solution. Think of the LEAP ROI. Using LEAP means your law firm no longer needs servers or associated maintenance and IT costs. It will not require a separate forms package from your case management and will increase your entire staff's productivity with fewer resources.

Question 11

I don't need everything that LEAP does.

Accepted Answer

LEAP was designed for the needs of law firms and helps lawyers and legal professionals run successful practices every day. LEAP is updated constantly to improve functionality that specifically helps law firms to automate their processes. If your law firm is creating documents, sending emails, billing, taking file notes, and working in and out of the office, LEAP will continue to provide long-term benefits to your practice.

Question 12

Is LEAP compatible with PC, Mac, iPhone, or Android?

Accepted Answer

LEAP is a cloud-based software solution available as a web app, mobile app, and a Windows PC program. The LEAP Mobile App is available on both iPhone (iOS) and Android devices where an Apple or Play Store is available.

Question 13

Why doesn't LEAP have an internal calendar?

Accepted Answer

An internal calendar can only be accessed when you're in the office and logged into your software. The benefit of integrating with Outlook is your calendar is available wherever you are, on whatever device you are using. Outlook is also the most-used calendar system globally. So LEAP chose to integrate with the best.

Question 14

My firm has 20-50 users, how will my firm be treated?

Accepted Answer

LEAP can improve productivity and enable your entire firm to deliver outstanding services whether you have 3 or 100 users. For firms with more than 20 users, LEAP can help simplify operations to improve efficiency and profitability. In addition, LEAP offers dedicated project management to get your firm installed and implemented.

Question 15

I don't want a 36-month contract.

Accepted Answer

LEAP gives a price guarantee for 36 months, something month-to-month contracts cannot provide. The LEAP installation and training process is committed to making LEAP work for your law firm. Our dedication to working with your firm and your commitment to working with LEAP will guarantee the long-term success of LEAP at your firm. Firms have been with LEAP for an average of 15 years. This investment will keep your firm growing for years to come.

Question 16

What if I leave LEAP? I don't want my data held hostage.

Accepted Answer

Your data belongs to you. You can easily export documents and other correspondence and run reports to get your data out of LEAP at any time. If you leave LEAP for another cloud provider, they will handle your data transition just as LEAP will transition your data from another product. For multi-user firms, even if you leave LEAP, you can keep one user and access your data anytime.

Question 17

What's involved in the LEAP Installation process?

Accepted Answer

Our Consulting Coordinator will contact you to ensure all your computers are LEAP-compliant. Provided the computers are compliant, the Consulting Coordinator will assign your firm a Certified Independent Consultant to arrange your installation date and time with you. If you are getting a data transition, a data transition specialist will contact you to discuss your transition details and arrange a date and time for collecting the data. At the time of installation, your CIC will log on to each computer and install LEAP (approximately 30 minutes per machine.) During installation, your CIC will customize your LEAP datafile with your letterhead, invoice templates, staff details, etc.

Question 18

Does LEAP offer remote installation?

Accepted Answer

LEAP provides installation and training conducted remotely, eliminating the need for on-site visits and ongoing online support. In addition, LEAP is there for law firms throughout the entire process – our dedicated staff assists firms after purchase to ensure current systems are compliant with LEAP and the transition from old systems is seamless.

Question 19

What happens after the initial installation and training if we need help?

Accepted Answer

You will have access to our HelpDesk technicians in the US, who are all LEAP employees. HelpDesk is available from 6 AM-8 PM Eastern Monday-Friday with quick response times. In addition, you will have access to the LEAP Help Center with how-to articles, discussions, news & events, feedback, training videos, etc. You will also have a Practice Management Advisor to ensure you are seeing a return on your investment and using all the features of LEAP.

Question 20

What type of training do you offer?

Accepted Answer

Following the installation, we offer three training sessions: the initial training, the bookkeeper training, and the follow-up training. The training is done live online with your CIC with no more than 3-4 staff members per session for approximately 3 hours each session.

Question 21

How can I learn to use LEAP Legal Software?

Accepted Answer

LEAP provides new users with early training through LEAP Academy. Installed users can access LEAP University – a series of online, self-guided training courses. Learn with step-by-step instructions through engaging training videos on how to make the most out of the key features of LEAP. Anyone with a LEAP login instantly gains access to LEAP University. Additional training resources and webinars are available through LEAP Help Center– a dedicated resource center.

Question 22

What kind of customer support is included with LEAP?

Accepted Answer

LEAP offers ongoing support for our customers to ensure success. Customers will be assigned a dedicated Practice Management Advisor and access to our Help Center, LiveChat, and LEAP University for ongoing support and training.

Question 23

What if I need additional training (say, when a new staff member starts)?

Accepted Answer

We have many training videos online through LEAP University that new and existing users can watch. We also run regular webinars for refresher training and hints & tips on new features. If you need additional online consulting assistance during your tenure with LEAP (say, training for new starters), the cost is between $150 and $250 per hour.

Question 24

What happens if the internet goes out?

Accepted Answer

With the LEAP Desktop app, you can work offline. LEAP is a hybrid cloud solution. The documents and matters opened on a computer while working online will be cached locally. The data will be cached until the user rebuilds the data or wipes the temp files. The user can still access this information offline if the internet goes out. They can also create matters, documents, and time record offline. All the work the firm does offline will automatically sync to the firm's account on the LEAP servers the next time they access the internet.

Question 25

What happens if I can't access LEAP?

Accepted Answer

The benefit of storing the data on AWS servers is that the firm has an industrial-strength server grid, so they do not experience the same downtime or lockouts with a private server (including private cloud servers). With AWS, even when one server goes down, another will kick in and continue to run. We have had this happen, and our clients don't even notice. You could still work offline even if all the servers went down in a natural disaster. The firm can see LEAP historical uptime here.

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