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LEAP Client Support

LEAP clients have access to many support options. We want to ensure that you make the most of LEAP.

Dedicated HelpDesk Team

Our experienced HelpDesk team is ready and available to provide you with prompt assistance. The US-based team is ready to answer questions and solve any technical issues you may experience quickly. Our HelpDesk has an average response time of only 15 seconds, and is available to all LEAP users at no extra charge.

Email LEAP Support

Training was very good. I appreciated the training videos when I've gotten stuck - Anthony's video review

Anthony J DeGirolamo

Attorney at Law

Accessing LiveChat

LiveChat operates Monday to Friday, 9:00 am to 8:00 pm EST. Users are also able to reserve concierge HelpDesk Support calls to fit a busy lawyer’s and support staff’s schedule. LEAP’s experienced practice managers and IT experts specialize in helping clients make the most out of LEAP. Start a Chat session or reserve a call to find the solutions you need immediately.

Contact LiveChat via LEAP Community

LEAP Practice Management Advisors

After the initial training, LEAP firms are assigned a dedicated Practice Management Advisors to ensure that the LEAP experience continues to be smooth and profitable. Practice Management Advisors regularly meets with firms to discuss their usage and how they can optimize their practice using the LEAP software, along with offering free monthly online training sessions.

View upcoming & past LEAP webinars

LEAP's Practice Management Advisors team is available for your law firm - support you can trust

LEAP University

LEAP University is completely free on-demand training for all LEAP users. A series of step-by-step courses are available to either brush up on the basics of LEAP or get started for the first time.

Learn more about LEAP University

What is LEAP Community?

LEAP Community is a dedicated resource center for training materials, webinars, client forums, product announcements, HelpDesk access, and more.

  • Browse upcoming free training webinars
  • Create, track and manage your support cases
  • On-demand access to how-to articles and videos
  • View product updates and releases
LEAP Community has unlimited resources to help your law firm - stay up-to-date and do more

“LEAP’s customer service is top-notch. The times that I do have a question I've been able to have that question answered either personally with somebody coming into my office or over the phone or using the online resources — whether it's a chat or just sending a question that they answer back to me by email.”

Michael S. Bonner

Michael S. Bonner

Aceto, Bonner & Cole P.C.

"You can pick up the phone and reach somebody, a live human being, not a tape recording, not a series of recordings.”

Brian D. Perskin

Brian D. Perskin

Brian D. Perskin & Associates P.C.

Quick Resources

Additional Training

Whether you have a new staff member or need assistance with your end of month processes, we offer training to suit your firm. Choose to have one of our LEAP Consultants visit your firm or organize remote sessions.

Request additional training

Automated Forms Updates

LEAP regularly updates the software with new functionality and new forms to assist your firm. Also, browse the LEAP Community list of automated forms for your state and area of law. Additionally, you can request new forms or provide feedback on existing forms.

Check out what's new

Contact Us


3 2nd Street, Suite 501,
Jersey City, NJ 07302

101 Arch Street, 8th Floor,
Boston, MA 02110

400 N Tampa Street, 15th Floor,
Tampa, FL 33602

1 Yonge Street, Suite 1801,
Toronto, ON M5E 1W7

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