Our experienced HelpDesk team is ready and available to provide you with prompt assistance. The US-based team is ready to answer questions and solve any technical issues you may experience quickly. Our HelpDesk has an average response time of only 15 seconds, and is available to all LEAP users at no extra charge.
LiveChat operates Monday to Friday, 9:00 am to 8:00 pm EST. Users are also able to reserve concierge HelpDesk Support calls to fit a busy lawyer’s and support staff’s schedule. LEAP’s experienced practice managers and IT experts specialize in helping clients make the most out of LEAP. Start a Chat session or reserve a call to find the solutions you need immediately.
After the initial training, LEAP firms are assigned a dedicated Practice Management Advisors to ensure that the LEAP experience continues to be smooth and profitable. Practice Management Advisors regularly meets with firms to discuss their usage and how they can optimize their practice using the LEAP software, along with offering free monthly online training sessions.
LEAP Community is a dedicated resource center for training materials, webinars, client forums, product announcements, HelpDesk access, and more.
Whether you have a new staff member or need assistance with your end of month processes, we offer training to suit your firm. Choose to have one of our LEAP Consultants visit your firm or organize remote sessions.
LEAP regularly updates the software with new functionality and new forms to assist your firm. Also, browse the LEAP Community list of automated forms for your state and area of law. Additionally, you can request new forms or provide feedback on existing forms.
3 2nd Street, Suite 501,
Jersey City, NJ 07302
101 Arch Street, 8th Floor,
Boston, MA 02110
400 N Tampa Street, 15th Floor,
Tampa, FL 33602
1 Yonge Street, Suite 1801,
Toronto, ON M5E 1W7