LEAP clients have access to many support options, ensuring that you get the most from LEAP to make more money.
In addition to revolutionary practice management tools, LEAP users benefit from free support, training, self-help guides, dedicated Practice Management Advisors, and product articles to make more money. LEAP began working with Progressive Law, LLC two years ago. Now this law firm is much more profitable and efficient in the office, and at home. Founding Partner, Charles A. Reid III, Esq. credits his law firm’s growth to LEAP Support.
LEAP Community is a dedicated resource center for training materials, webinars, client forums, product announcements, HelpDesk access, and more.
Online chat operates Monday to Friday, 9:00 am to 8:00 pm EST. Users are also able to reserve concierge legal practice help desk calls to fit a busy lawyer’s and support staff’s schedule. LEAP’s experienced practice management and IT experts specialize in helping clients make the most out of LEAP. Start a chat session or reserve a call to find the solutions you need immediately.
Our experienced HelpDesk team is ready and available to provide you with prompt client assistance. The US-based team is ready to answer questions and solve any technical issues you may experience quickly. Our HelpDesk has an average response time of only 15 seconds, and is available to all LEAP users at no extra charge.
The best part of working at LEAP is being able to use my background as an attorney to help law firms utilize technology to work more efficiently. As Practice Management Advisors, we have hands-on experience developing best practices for law firms, and we get to see the real life impact that our software has on business growth and creating an overall more efficient law firm.
Director of Practice Management Advisors | LEAP US
After the initial training, LEAP firms are assigned a dedicated Practice Management Advisor to ensure that the LEAP experience continues to be smooth and profitable. Practice Management Advisors regularly meet with firms to discuss their usage and how they can optimize their practice using LEAP software, along with offering free monthly online training sessions.
There are many variables that can set a business apart from the rest but quality client support is a major predictor for long-term success that is often overlooked for new business growth. Download our whitepaper to learn best practices, from LEAP Support, for quality client support and how LEAP can assist you in these areas for long term growth and profitability.
Whether you have a new staff member or need assistance with your end of month processes, we offer training to suit your firm. Schedule training sessions with a LEAP Consultant or use LEAP University to attend free on-demand courses.Access LEAP University
LEAP regularly updates the software with new functionality and new forms to assist your firm. Also, browse the LEAP Community list of automated forms for your state and area of law. Additionally, you can request new forms or provide feedback on existing forms.View list of automated forms
Already a LEAP user? You can simply add additional users if you have new staff or didn’t account for existing members. The LEAP Community provides support on how to add additional users, or for other knowledge-based questions.Add additional users
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